Returns & Refunds

We accept returns within 30 days of delivery on pieces that are unworn, undamaged, unaltered and in their original packaging with any certificate. Please read the exclusions before you send anything back — the most common disappointment is a custom-engraved ring that cannot be returned.

What can be returned

• Stock designs and made-to-order pieces in their original, unworn condition.
• Items with a manufacturing fault, at any time inside the warranty period.
• Wrong-item or wrong-size shipments caused by us — we pay return freight.

What cannot be returned

• Pieces engraved with personal text, fingerprints, handwriting or dates.
• Loose stones, and any stone purchased separately and set by a third party.
• Pieces resized, repaired or altered by anyone other than us.
• Earrings where the hygiene seal has been broken, for hygiene reasons.
• Items returned after 30 days, or without the original packaging and certificate.

How to return

1. Email service@holycome.com with the subject line Return Request, your order number and photographs of the piece.
2. We reply within 24–48 hours with an RA number and the correct return address. Do not ship before you receive the RA number — unlabelled parcels are refused.
3. Pack the piece in its box, inside a padded outer parcel, and declare it as a return of goods. Insure it for its full value.
4. Send us the tracking number. We inspect on arrival, usually within two business days.

Refunds

Refunds are issued to the original payment method within 5–10 business days of inspection. Original shipping charges are not refunded, and return freight is the customer’s responsibility unless the fault was ours. If you prefer, the refund can be issued as store credit with a 10% bonus.

Exchanges and resizing

Exchanges for a different size or metal are handled as a return plus a new order, so the lead time restarts. First resizing is free within 30 days on rings we made (up to two sizes); beyond that, or on eternity bands and full-pavé shanks that cannot be resized, we quote a remake instead.

Damaged or faulty on arrival

If a piece arrives damaged, you have three options and we will honour whichever you choose: a replacement, a full refund including shipping, or keeping the piece with a 30% partial refund. Photographs are required for all three, and the choice must be made within 7 days of delivery.